Frequently Asked Questions (FAQ) for "PILLAA®Leather Shoes & collection

  1. What materials are your leather shoes made of?
  • PILLAA® leather shoes are crafted from high-quality full-grain leather, known for its durability and luxurious texture. We also use premium suede and split leather for select styles.
  1. How do I find the right size?
  • Our shoes run true to size. We recommend checking our detailed size chart on the product page to find your perfect fit. If you're between sizes, consider sizing up for a more comfortable fit.
  1. How should I care for and clean my leather shoes?
  • To maintain the beauty and longevity of your leather shoes, clean them with a soft cloth and leather cleaner. Condition the leather regularly to keep it supple, and use a protective spray to guard against water and stains. For suede shoes, use a suede brush and cleaner.
  1. Are your leather shoes waterproof?
  • While our leather shoes are water-resistant, they are not fully waterproof. We recommend applying a waterproofing spray to protect them from moisture and rain.
  1. Do your shoes come with a warranty?
  • Yes, all our leather shoes come with Six months  warranty against manufacturing defects. If you encounter any issues, please contact our customer service team for assistance.
  1. Can I return or exchange my shoes if they don’t fit?
  • Absolutely! We offer a 7-day return and exchange policy for unworn shoes in their original condition. Simply visit our returns & cancellation policy page to start the process.
  1. How often should I polish my leather shoes?
  • We recommend polishing your leather shoes every 2-4 weeks, depending on how often you wear them. Regular polishing helps maintain their shine and prolongs the life of the leather.
  1. Are the insoles removable?
  • Yes, many of our leather shoes feature removable insoles, allowing you to replace them with custom orthotics if needed.
  1. What types of leather do you use for your shoes?
  • We use a variety of leathers, including full-grain, top-grain, and suede, each chosen for its unique properties and aesthetic appeal. Full-grain leather is particularly durable and ages beautifully, developing a rich patina over time.
  1. How do I prevent my leather shoes from creasing?
  • To minimize creasing, use shoe trees when your shoes are not in use. Additionally, make sure your shoes fit properly and avoid wearing them in wet conditions as much as possible.
  1. How long will it take for my leather shoes to break in?
  • Leather shoes typically take a few wears to break in fully. During this time, the leather will soften and mold to the shape of your feet for a comfortable, custom fit.
  1. How do I store my leather shoes when not in use?
  • Store your leather shoes in a cool, dry place away from direct sunlight. Use shoe trees to maintain their shape, and keep them in a dust bag or box to protect them from dust and scratches.
  1. Do you offer free shipping?
  • Answer: Yes, we offer free standard shipping nationwide in India.
  1. What is Cash on Delivery (COD)?
  • Answer: Cash on Delivery (COD) allows you to pay for your order in cash at the time of delivery. This payment method is available for select locations and orders.
  1. 16. Which locations are eligible for COD?
  • Answer: COD is available in select locations. Please enter your shipping address at checkout to see if COD is available in your area.

Frequently Asked Questions (FAQ) for Women's Leather and Embroidered Bags

1. What materials are used in your bags?

  • Our bags are crafted from high-quality full-grain, Sued Leather. & Jute fabric leather, which is known for its durability and luxurious feel. The embroidery is hand-stitched by skilled artisans using premium threads.

2. How do I care for my leather and embroidered bag?

  • To maintain the beauty of your leather bag, clean it with a soft, damp cloth and apply a leather conditioner regularly. Avoid exposing the bag to direct sunlight and moisture. For embroidered areas, gently brush off any dust with a soft brush.

3. Are the bags handmade?

  • Yes, our bags feature hand-embroidered details and are crafted by skilled artisans, ensuring each piece is unique and of the highest quality.

4. What types of embroidery designs are available?

  • Our collection includes a variety of embroidery designs, from delicate floral patterns to intricate geometric motifs, each adding a unique touch to the bag.

5. How do I choose the right bag size for my needs?

  • Consider what you typically carry in your bag. For everyday use, a tote or crossbody bag with multiple compartments is ideal. For special occasions, a clutch or small handbag might be more suitable. Refer to our product descriptions for dimensions and features.

Contact Us

For any questions or further assistance, please contact our customer service team: