**Return and Exchange Policy**

At PILLAA® shoes, we take pride in crafting high-quality leather shoes, boots, and bags. However, if you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

 **Returns**

We accept returns within 7 days of delivery. To be eligible for a return, the item must meet the following conditions:

✅ One-time exchange:  We offer a one-time size and design return guarantee. Please note that the one-time shipping cost is to be covered by the customer, as we sell our products online at reasonable prices with free shipping options. We also provide cash-on-delivery (COD) options, so we charge for shipping. Our policy includes a one-time return option for your convenience.

✅ Unworn & Unused: The product must be in its original condition, with no signs of wear or damage.
✅ Original Packaging: Please return the item in its original box or packaging.
✅ Proof of Purchase: A valid receipt or order confirmation must be included with the return.

 **Items Not Eligible for Return:

❌ Custom-made or personalized items.
❌ Clearance or final sale of products.
❌ Items that show signs of wear, damage, or alterations.

 ** How to Initiate a Return**

• To initiate a return, please follow these steps:
• **Contact Us**: Email us at pillaaexports@gmail.com or call / WhatsApp us at +91 8006-222-787 with your order number and reason for the return.
• **Return Authorization**: Once your return request is approved, we will provide you with a return shipping address.
• **Ship the Item**: Securely pack the item and send it back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  ** Non-Returnable Items**

  Certain items are non-returnable, including:

      – Custom-made or personalized items

       – Clearance or final sale items

       – Gift cards

 ** Contact Us**

   For any return or refund inquiries, please reach out to us at: 

📧 Email: info@pillaa.com

📞 Phone: +91 8006-222-787

📍 Address: Agra, Uttar Pradesh