Frequently Asked Questions

 **General Questions**

**Q1: How do I clean my leather shoes?** 

**A1:** Keeping your leather shoes in pristine condition is a breeze! Simply use a soft brush or damp cloth to remove dirt, followed by a leather cleaner or a mild soap mixed with water. Wipe away any excess and let the shoe air dry for a flawless finish.

**Q2: How often should I polish my leather shoes?** 

**A2:** To maintain a brilliant shine, polish your shoes once a week or whenever they start to appear dull. Consistency is key!

**Q3: Can I get my leather shoes wet?** 

**A3:** Yes, your leather shoes can handle some moisture, but avoid soaking them. If they do get wet, let them dry naturally at room temperature and use a shoe tree to preserve their shape.

**Q4: How do I remove scuff marks from my leather shoes?** 

**A4:** Eliminating scuff marks is simple! Use a touch of white vinegar or non-gel toothpaste on a soft cloth and gently rub the affected area. They’ll look as good as new!

**Durability & Comfort**

**Q1: How long can I expect my leather shoes to last?** 

**A1:** With proper care, quality leather shoes can last anywhere from 5 to 10 years or even longer. Invest wisely!

**Q2: What’s the best way to break in new leather shoes?** 

**A2:** Start by wearing them for short periods. Thick socks and a bit of leather conditioner will help soften the material, ensuring a comfortable fit sooner than you think!

**Ordering & Shipping**

**Q1: How do I place an order?** 

**A1:** It’s incredibly easy! Browse our collection, select your size, add items to your cart, and proceed to checkout. We’re here to assist you if needed!

**Q2: How long will shipping take?** 

**A2:** Shipping typically takes about 5 days. When you checkout, you’ll see estimated delivery times, so you always know what to expect.

**Q3: Can I track my order?** 

**A3:** Absolutely! Once your order ships, you will receive a tracking number via email to keep you informed every step of the way.

**Shipping Options & Delivery Time**

**Q4: Do you offer free shipping?** 

**A4:** Yes, we proudly offer free shipping on all orders. It’s our way of showing appreciation for your business!

**Q5: What if my package gets delayed?** 

**A5:** While we strive for timely delivery, occasional delays can occur due to weather or other circumstances. If there’s a significant delay, don’t hesitate to reach out to support—we’re ready to help!

**Q6: My package says it was delivered, but I didn’t receive it. What should I do?** 

**A6:** First, check with your neighbors or building security. If you still can’t locate it, contact your shipping carrier or our support team for immediate assistance.

**Address Changes & Order Modifications**

**Q1: Can I change my shipping address after placing an order?** 

**A1:** Yes, absolutely! Just inform us within 12 hours of placing your order, and our team will make the change seamlessly.

**Q2: Can I cancel my order before it ships?** 

**A2:** Certainly! You can cancel your order within 12 hours after purchase. Once it’s shipped, we will no longer be able to cancel it.

**Returns & Exchanges**

**Q1: What’s your return policy?** 

**A1:** We proudly offer free returns within 10 days of delivery for unworn shoes in their original packaging. It couldn’t be easier!

**Q2: How can I exchange my shoes for a different size?** 

**A2:** Simply contact our customer support or visit our Returns & Exchanges page to initiate your exchange. We’re here to ensure you get the right fit!

**Q3: How long will it take to process my refund?** 

**A3:** Refunds are processed within 15 days after we receive the returned product. You’ll have your money back in no time!

**Product & Sizing**

**Q1: How do I find out my shoe size?** 

**A1:** Consult our Size Guide on the product page for accurate measurements and fit recommendations. We want you to find the perfect fit!

**Q2: Do your shoes fit true to size?** 

**A2:** Most of our shoes do fit true to size. However, it’s always wise to check the product description for any specific fitting notes.

**Q3: Are your shoes made from genuine leather?** 

**A3:** Absolutely! We use only high-quality genuine leather, ensuring both durability and comfort in every pair.

**Care & Maintenance**

**Q1: How do I take care of my leather shoes?** 

**A1:** It’s straightforward! Clean them with a soft cloth, apply a leather conditioner, and store them with shoe trees to maintain their shape.

**Q2: Can I wear leather shoes in the rain?** 

**A2:** While leather isn’t waterproof, protect your shoes with a waterproof spray. A little pre-care will go a long way!

**Payments & Discounts**

**Q1: What payment methods do you accept?** 

**A1:** We accept credit/debit cards, PayPal, and other secure payment options listed at checkout. Choose what works best for you!

**Q2: Do you have any discounts or promotions?** 

**A2:** Yes! Sign up for our newsletter to receive exclusive discounts and special offers delivered straight to your inbox.

**Customer Support**

**Q1: How can I reach customer service?** 

**A1:** We’re here for you! Contact us via email, chat, or phone (details available on the below page).

**Q2: What are your customer service hours?** 

**A2:** Our dedicated team is available Monday to Saturday from 9 AM to 7 PM. We look forward to assisting you!