Frequently Asked Questions
Everything you need to know about PILLAA Shoes
You can place an order directly through our website by selecting your product, size, and completing checkout.
Yes, we offer Cash on Delivery on most serviceable pin codes across India.
Orders are usually delivered within 3–6 business days, depending on your location.
Yes, we deliver to most pin codes across India.
Once your order is shipped, you will receive a tracking link via SMS or email.
Orders can be modified or cancelled before dispatch. Please contact us as soon as possible.
We offer free shipping on most orders. COD shipping charges, if any, are mentioned at checkout.
In rare cases of delay, our support team will update you with the latest delivery status.
Please contact us within 24 hours of delivery with photos for quick assistance.
Yes, you will receive an order confirmation via email or SMS.
We offer a 7-day return or exchange on unused products in original condition.
Yes, we offer a one-time size exchange, subject to availability.
Shipping charges are non-refundable unless the product is defective or incorrect.
You can contact our customer support team with your order details.
Used products, custom items, and items without original packaging are not eligible.
Refunds are processed within 5–7 business days after product inspection.
Refunds are issued for the product value. Shipping or COD charges may not be refunded.
Sale items may have limited return or exchange eligibility, mentioned on the product page.
We will arrange a free replacement if an incorrect item is delivered.
Yes, individual items from an order can be returned if eligible.
Refer to our size chart available on every product page.
Yes, our shoes are designed to fit standard Indian foot sizes.
Most designs are crafted keeping Indian foot width in mind for better comfort.
You can request a one-time size exchange within 7 days of delivery.
Yes, men’s and women’s sizing follows different size charts.
If you prefer thick socks, choosing half or one size up is recommended.
Yes, our boots are designed for comfort, support, and daily use.
Yes, genuine leather adapts slightly to your foot shape with regular wear.
Yes, you can follow our foot-measurement guide available on the size chart.
Our support team is happy to help you choose the right size.
We accept UPI, credit/debit cards, net banking, wallets, and COD.
Yes, all payments are processed through secure and trusted gateways.
Yes, popular UPI apps like Google Pay, PhonePe, and Paytm are supported.
Payment failures may occur due to network issues or bank restrictions.
No, failed transactions are automatically reversed by your bank.
Refunds usually reflect within 5–7 business days.
Payment mode cannot be changed once the order is confirmed.
COD charges, if applicable, are clearly shown at checkout.
Yes, an invoice is included with every order.
Clean regularly with a soft cloth and use a leather conditioner.
Yes, we use high-quality genuine leather for durability and comfort.
Avoid excessive water exposure. If wet, dry naturally away from heat.
Polishing once every 2–3 weeks helps maintain shine and leather health.
No, machine washing can damage leather and shoe structure.
Store in a cool, dry place away from direct sunlight.
Most designs feature durable soles for better grip and stability.
With proper care, genuine leather shoes can last several years.
Yes, shoe sprays can be used to reduce odor and moisture.
Detailed care instructions are mentioned on product pages and packaging.
Why Shop from PILLAA?
- Genuine Leather
- Perfect Indian Fit
- Fair Pricing
- Secure Payments
