Tan Men Leather Chelsea Boot

PILLAA® Shoes

Definition of Return

A Return refers to the process of a buyer sending back a purchased product to PILLAA® Shoes through our official website www.pillaa.com, subject to the terms outlined below.

Situations Eligible for Return

A return request may be approved under the following conditions:

• The product received is defective
• The product was damaged during transit
• One or more items are missing from the order
• An incorrect product was delivered
• Incorrect size was received

Customers are strongly advised to review product descriptions, size charts, and images carefully before placing an order.

Return Request Timeline

• Return requests must be raised within 7 days from the date of delivery.
• To initiate a return, contact us at:
  📞 7417399578

Once the returned product is received and verified, the refund will be processed within 10 working days.

Return Process

To initiate a return, please email customercare@pillaa.com with the following mandatory details:

• Three clear images of the footwear (Top, Bottom, and Side view)
• Order Number
• Reason for Return

Important Notes:

• Returns will not be accepted if the tag seal is broken or missing.
• Used, worn, or altered footwear is not eligible for return.
• If such a return is sent, the courier charges (both ways) will be borne by the customer.

Exchange Policy

PILLAA® does not offer direct exchanges.
If you wish to purchase a different product or size, please place a new order and raise a return request for the originally received item.

Free Gift Policy

If your order includes a free promotional gift, it must be returned along with the main product to qualify for a refund.

Partial Return

For orders containing multiple items, partial returns are allowed. You may initiate a return for one or more items from the same order.

Order Cancellation

Orders can be cancelled only before dispatch. Once the product has been shipped, cancellation requests will not be accepted.

Claim Policy

Claims are accepted only for manufacturing defects and only when the footwear has been used under normal and appropriate conditions.

Minor defects may be addressed through repair before replacement or refund approval.

Major Manufacturing Defects Include:

• Damaged or discoloured upper material
• Broken or damaged sole or insole

Returned products must include:

• Original price tags
• Labels
• Original packaging
• Invoice

If these conditions are not met, the product will be reshipped to the buyer at their cost, and no refund will be issued.

Refund Policy

• Refunds are applicable only after verification by the seller for:
  • Manufacturing defects
  • Wrong product delivered
  • Wrong size delivered
• Refunds are processed within 10 working days after product receipt.
• Refunds will be issued through the original mode of payment used at checkout.

Assistance & Support

For any queries related to returns, refunds, or cancellations, contact us at:

📞 7417399578
📧 customercare@pillaa.com